Terms & Conditions

1 Our Services

InstaFix provides household appliance repair, installation, and maintenance services for residential customers. Our services include, but are not limited to:

• Washing machine repair and installation
• Electric dryer repair and installation
• Refrigerator repair and maintenance
• Dishwasher repair and installation
• Electric stove and range repair
• Microwave repair
• Built-in and wall oven repair
• Wine cooler repair

We reserve the right to decline any service request at our discretion, including where the work is outside our area of expertise, the appliance presents a safety hazard, or the access conditions at the property are unsuitable.

2 Service Area

We currently serve residential properties in the following areas in Ontario, Canada:

• Mississauga
• Oakville
• Brampton
• Etobicoke
• Select surrounding communities in the Greater Toronto Area

If you are unsure whether your address falls within our service area, please call us before booking. We do not guarantee service availability at all addresses and may be unable to accommodate requests in remote or difficult-to-access locations.

3 Appointments and Scheduling

When you request a service appointment through our website form or by phone, we will contact you to confirm availability and schedule a time window for the technician’s visit.

• We aim to offer same-day or next-day appointments where possible. Availability is not guaranteed and is subject to technician capacity.
• We will make reasonable efforts to arrive within the scheduled time window. Delays due to traffic, prior jobs running long, or circumstances beyond our control may occur. We will notify you if we anticipate a significant delay.
• You or an authorized adult (18 years of age or older) must be present at the property for the duration of the service visit.
• If you need to cancel or reschedule, please notify us as early as possible, and no later than 2 hours before the scheduled appointment. Late cancellations may be subject to a trip fee.

4 Estimates and Pricing

Our technician will assess the appliance on-site and provide you with a diagnosis and a cost estimate before any repair work begins. No work will proceed without your approval of the estimate.

• A diagnostic or trip fee may apply for the initial assessment. This fee will be communicated to you when you book.
• The diagnostic fee may be applied toward the cost of the repair if you choose to proceed.
• Final pricing may vary from the initial estimate if additional faults are discovered during the repair process. The technician will inform you before proceeding with any additional work.
• We do not offer estimates over the phone for specific repair costs, as a proper diagnosis requires physical inspection of the appliance.

5 Payment Terms

Payment is due upon completion of the service, unless otherwise agreed in writing.

• We accept cash, major credit cards, and debit. Accepted payment methods will be confirmed at the time of booking.
• All prices are in Canadian dollars and are subject to applicable provincial and federal taxes (HST).
• If parts need to be ordered for a repair, we may request a deposit before ordering. Any deposit paid is non-refundable if you cancel after the parts have been ordered on your behalf.
• Unpaid invoices may be subject to a late payment charge and may be referred to a collections process.

6 Warranty

The following conditions apply to our warranty:

• The warranty applies only to the specific fault that was diagnosed and repaired. It does not cover new or unrelated faults that develop after the service visit.
• The warranty is void if the appliance has been tampered with, misused, or serviced by another party after our visit.
• Warranty claims must be made by contacting us directly within the 90-day window. We do not accept warranty claims made after the warranty period has expired.
• Parts supplied are covered to the extent of the manufacturer’s own warranty where applicable. We will pass on any manufacturer warranty benefits to you.
• The warranty does not cover normal wear and tear, cosmetic damage, or damage caused by power surges, improper installation by others, or use contrary to the manufacturer’s instructions.
• This warranty is in addition to, and does not limit, any statutory rights you may have under Ontario consumer protection legislation.

7 Customer Responsibilities

To allow us to perform our work safely and effectively, you agree to:

• Ensure the appliance is reasonably accessible before the technician arrives (cleared of obstructions, moved away from the wall if necessary, or in the location where it is normally operated)
• Disclose any known hazards at the property relevant to the appliance, such as a prior gas leak, flood damage, or electrical fault
• Ensure the work area is reasonably clean and free from hazards
• Be present or have an authorized adult present throughout the visit
• Follow any safety instructions or post-service guidance provided by the technician

InstaFix is not responsible for delays or additional costs arising from the customer’s failure to meet these responsibilities.

8 Limitation of Liability

InstaFix carries appropriate business and liability insurance. However, to the extent permitted by applicable law:

• We are not liable for any indirect, incidental, or consequential damages arising from our services or from the failure of an appliance, including but not limited to spoiled food, water damage, or loss of use.
• Our total liability for any claim arising from a single service visit will not exceed the amount paid by you for that visit.
• We are not responsible for pre-existing damage to an appliance or property that was present before our technician arrived, provided we document and communicate the pre-existing condition at the time of the visit.

Nothing in these terms limits liability for personal injury caused by our negligence, fraudulent misrepresentation, or any liability that cannot be excluded under Ontario or Canadian law.

9 Intellectual Property

All content on this website, including text, graphics, logos, images, and service descriptions, is the property of InstaFix or its content suppliers and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from our website content without our prior written consent.

10 Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not constitute an endorsement by InstaFix. We have no control over the content or practices of third-party sites and accept no responsibility for them.

11 Changes to These Terms

We reserve the right to update these Terms and Conditions at any time. Changes will take effect when posted on this page with a revised “Last Updated” date. Your continued use of our website or services after any such change constitutes your acceptance of the revised terms. We recommend reviewing this page periodically.

Changes to terms do not affect service agreements already entered into before the change was posted.

12 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute arising under these terms will be subject to the exclusive jurisdiction of the courts of Ontario.

13 Contact Us

If you have any questions about these Terms and Conditions or your service agreement, please contact us:

• Business name: InstaFix Household Appliance Repair, Installation and Maintenance
• Service area: Mississauga, Oakville, Brampton, Etobicoke, ON
• Phone: (647) 535-0989
• Email: info@instafixservices.ca