Privacy Policy
How InstaFix collects, uses, and protects your personal information when you book a service or visit our website.
1 Who We Are
InstaFix is a household appliance repair, installation, and maintenance company serving Mississauga, Oakville, Brampton, Etobicoke, and the greater Toronto area in Ontario, Canada. We are affiliated with our sister company, Instant Appliance Repair.
If you have questions about this policy, you can reach us at the contact details at the bottom of this page.
2 Information We Collect
We collect information in two ways: directly from you, and automatically when you visit our website.
Information you provide directly:
- Full name
- Phone number
- Service address (street address, city)
- Appliance type and description of the issue
- Any additional details you include in the message field of our contact or booking form
- Email address, if provided
Information collected automatically:
- IP address and approximate geographic location
- Browser type and version
- Pages visited and time spent on our site
- Referring URL (the page you visited before ours)
- Device type (desktop, mobile, tablet)
3 How We Use Your Information
We use the information we collect for the following purposes:
- To schedule and dispatch a technician to your service address
- To contact you regarding your appointment, including confirmation, reminders, and follow-up
- To provide an accurate service estimate and process payment
- To honour our 90-day labour and parts warranty
- To respond to questions or complaints you submit through our website or by phone
- To improve our website and service quality based on aggregate usage data
- To send occasional service-related communications (you may opt out at any time)
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
4 Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies – Required for the site to function, such as form submission and session handling
- Analytics cookies – Used through Google Analytics to understand traffic sources and visitor behaviour in aggregate form
- Advertising cookies – Used through Google Ads to measure the effectiveness of our paid search campaigns and to show relevant ads to users who have visited our site
You can control cookies through your browser settings. Disabling cookies may limit some functionality on our site. Opting out of Google Analytics is possible using the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.
5 Third-Party Services
We use a small number of trusted third-party tools to operate our business. These providers have their own privacy policies and are contractually required to handle your data securely:
- Google Analytics – Website traffic and behaviour analysis
- Google Ads – Paid search advertising and conversion tracking
- GoHighLevel (GHL) – CRM, form handling, and appointment management
- Payment processors – Secure collection of service payments (we do not store full card numbers)
We do not share your name, phone number, or service address with any third party beyond what is necessary to deliver these services.
6 Data Retention
We retain your personal information for as long as is reasonably necessary to fulfil the purposes described in this policy and to comply with applicable legal obligations.
Service records (name, address, appliance, work performed) are typically retained for a minimum of 12 months to support our warranty obligations. After that period, records may be anonymized or deleted unless there is an ongoing business or legal need to retain them.
7 Your Rights (PIPEDA)
InstaFix operates in Canada and complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, you have the right to:
- Know what personal information we hold about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Withdraw consent to certain uses of your information (subject to legal and contractual restrictions)
- Lodge a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, please contact us using the details below. We will respond within 30 days.
8 Security
We take reasonable administrative and technical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure form transmission (HTTPS), access controls on our CRM, and working only with service providers who maintain appropriate data security standards.
No method of transmission over the internet is completely secure. If you have reason to believe your information has been compromised, please contact us immediately.
9 Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.
10 Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top. We encourage you to review this page periodically to stay informed. Continued use of our website or services after any update constitutes your acceptance of the revised policy.
11 Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Business name: InstaFix Household Appliance Repair, Installation and Maintenance
- Service area: Mississauga, Oakville, Brampton, Etobicoke, ON
- Phone: (647) 535-0989
- Email: info@instafixservices.ca